| QUALIFIED IN: Novell / NT / AS400 Server Administration / Workstation Interface / Hardware - Software Installations / HTML / Internet Administration / Sales Management and Liaison / Accounts Receivable PROFESSIONAL PROFILE Results oriented professional employing more than 10 years of progressive accomplishments in LAN/WAN Environments and Networking, User interface, documentation and training. Diverse achiever able to comprehend complex information and reformulate them into workable solutions. Innovative and creative team player, motivated to new ideas. Strategic / Tactical planning, management and sales liaison. Training at all levels, product development, and proposals. Product negotiation and management, and budgeting in marketing and sales. AREAS OF EXPERTISE
Perform first tier support activities for all of applications. Provide requirements to the Desktop Support. Perform necessary analysis, fact finding and consultation to identify and address issues encountered by technology users. Gather information necessary for hand-off to second tier support. Log all reports of trouble and requests for support and ensure timely follow-up. Receive and resolve user trouble calls at the Help Desk or escalate to second level support. Document all requests and problems reported in the Help Desk Trouble Ticket Systerm. Maintain current status on all open trouble tickets. Maintain Help Desk trouble ticket system. Function as the main liaison between the user community and the various IS support groups. Monitor and report any abnormalities on the network.EDUCATION High School G.E.D - United States Army 1969 College Chabot Community College 1972 - 1974 Associates Degree Architectural Drafting Arch, MIG, TIG welding certification Novell IntranetWare 4.11 - Certified NetWare Engineer (licensing in progress) PROFESSIONAL BACKGROUND 2/99 – 10/99 Dalhousie University Halifax, Nova Scotia Personal Enhancement classes in Webdesign - HTML, Graphics production courses for webpage design and sales. Integrating email communications into a real time Internet environment with new and existing network servers. FTP uploading of monthly advertisements, newsletters, monitoring, for small business client and corporate structures. (Following are Contractor positions) 4/98 – 2/99 IS/IT administration/technician Nashville, TN RH International - An injection molding manufacturer consisting of six plants in North America utilizing an IBM AS400 system 436 operating system with Mapics and EDI for customer ordering, production and billing. Novell Netware for corporate infrastructure with NWSAA for IBM400 / Novell Client32 for workstation user database in a 600 plus user environment. Project orientated position. Resolve frame relay installation to include all plants into a WAN/LAN environment. Daily functionality to include administration of users into novell, email and internet. Maintain daily sysop functions on all servers including printques and EDI input into Mapics. Conversion and PTF updates from system 36 to AS400 operating system. 1/97 – 4/98 IS/IT administration/technician Nashville TN Tennessee Valley Authority - Novell administration in assigning TCP/IP addresses in a Novell Client 32 environment on new CPU orders. Replacement of older CPU’s required locating and saving user information to user server area. Building and mirroring new CPU’s to corporate specifications. Installation of new CPU and extraction of user information on to new CPU, synchronizing exchange/scheduler information to management profiles. Warranty - non-warranty hardware replacement, new peripheral installation. Diagnosing hardware and software. Opening and closing help desk tickets as needed for Information System tracking. Comments: This position required a strong emphasis on " break-fix " technology, hard drive / peripheral installation as well as software integration with server environments and extremely good user interface and coordination in a government environment. 1/98–4/98 IS/IT project coordinator Nashville, TN PMT Bankcard Services - Coordinating field team technicians in assisting MIS Management in a 600 station corporate relocation program. Daily reporting of calls completed and resolutions to MIS management / help desk personnel. Supporting help desk personnel of immediate issues regarding network break downs and equipment. Reconstructing IP addressing, MS Exchange E-mail, verification of information to dedicated servers in a Microsoft NT 4.0 / Client32 environment. Modem communications setup / testing through various servers nationwide utilizing proprietary software. Network printers and printer hub setup and workstation redirection to assigned printers. Hardware diagnostics and replacement of warranty and non-warranty peripherals 4/97-1/98 Hewlett Packard - Compaq Computers Vanstar - Home Products Division Territories included middle Tennessee and Kentucky. Dedication to these two divisions required receiving work orders that were dispatched through a satellite laptop / pager system based out of Atlanta Georgia. Confirming appointments with the consumer and product replacement availability. Onsite replacement of parts in Plug and Play environments. Setup and reloading software as needed. If problems arose, then a diagnosis of the situation would also include rescheduling of new parts replacement ordering. Real-time call closing from the Nashville office to be dispersed to Atlanta via proprietary networking. In office duties required filling out of proper warranty forms, packing and shipment of used parts to the various manufacturers. (following are permanent positions) 4/95-4/97 Roller Hockey International - St. Louis Vipers Professional Player Defensive Wing #07 12/92-4/95 Dialogic Communications Corp. Franklin, TN Pay Per View Schedule programming and voice scripting Customer Support and Training / Software development Accounts Receivable Pay Per View programming consisted of downloading ASCII files provided by PPV vendors. Manipulation of files to proprietary software to meet scheduling nationwide for city and time slots. Providing voiving for each time slot involved. Shipment of materials and by deadline. Liaison with programming department for software changes to meet client criteria. Software support and training was provided in-house, with provisional daily support by phone for outstanding issues. Remote access support as needed. Served as industry resource to CATV team by providing in-house education of the software changes. Tracking accounts receivable and managing monthly P&L's. Assisted marketing with brochures, screen captures and documentation as software enhancements developed. (below are retail permanent positions) 1/90-12/92 Boatland Inc Old Hickory, TN Sales Manager 6/84-1/90 Americas Motorsports Nashville, TN Sales Manager 1/76-6/84 Yamaha Motorsports Racing Team Compton, CA Professional RoadRacing Driver #202 4/69-8/72 United States Army Vietnam Veteran Airborne - Ranger Division Favorite Quote? " you are expendable! " Portfolio of webdesigns, history, and support capabilities are available at : http://geocities.mcretro.net/panamacityweblinks/ "business site"http://geocities.mcretro.net/glennsouth/ "personal site" http://geocities.mcretro.net/legacyforest/ "client site"References, Salary Requirements are readily available upon request. |